FAQ

Below are some FAQ regarding orders and shipping, if you have any other questions not listed below, please don't hesitate to contact me.

1:ORDERS

The prints are printed in batches.  If I have one in stock this will be shipped within 3-5 workings days.  If the drawing is currently at the printers or new prints will need to be made, this will take 7-10 working days to be shipped, but I can advise you of the current status before you make your order if necessary. 

Originals will be sent out 3-5 working days from cleared payment.  Mounting and framing can be arranged but this will take longer and price will depend of size and style.  Please contact me for details.

I will advise the cost and timescale of commissions at the time of the order.

2:SHIPPING

Postage and packaging charges are not refundable.  The item will be shipped flat in a cardboard envelope for protection or thick cardboard poster tubes for larger prints and sent by Royal Mail.  Goods damaged during delivery will be replaced.  

 

3:RETURNS

If you are unhappy with your order for any reason, please contact me within 14 days of receiving your package and I will do my best to resolve the problem quickly.

 

I will only be able to refund the item price only, unfortunately I will not be able to refund the shipping.

© 2017 by Samantha Clift Art

  • Instagram
  • YouTube
  • Twitter
  • Facebook Social Icon